Wide-Eyed Wonder Ltd (ABN 47 651 717 083). Last updated: 14 September 2026
Wide-Eyed Wonder Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with us — including when you make a donation, join our mailing list, or communicate with us about our work.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- What Personal Information We Collect
Depending on how you interact with us, we may collect:
Name, email address, and phone number
Donation and payment details (processed by our payment provider — we do not directly store full card numbers)
Records of your donations, for tax-deductible receipt and reporting purposes
Communications you send us (enquiries, feedback, expressions of interest)
Your subscription preferences if you join our mailing list
- How We Collect It
We collect personal information through the following platforms:
GiveNow — used to process donations made to Wide-Eyed Wonder Ltd. GiveNow collects your name, contact details, and payment details to process your donation and issue a tax-deductible receipt on our behalf.
Xero — used for financial record-keeping. Xero stores donor and transaction records associated with donations and any invoicing.
EmailOctopus — used to manage our mailing list. If you subscribe (including if we add your details after a donation or enquiry, where permitted), your name and email address are stored in EmailOctopus so we can send you updates about our work.
Email — where you contact us directly, we retain that correspondence to respond to and manage your enquiry.
Each of these providers has its own privacy policy governing how they process data on our behalf:
GiveNow: givenow.com.au/privacy
Xero: xero.com/au/legal/privacy
EmailOctopus: emailoctopus.com/privacy-policy
- How We Use Your Information
We use your personal information to:
Process and receipt your donations
Communicate with you about your donation (confirmations, tax receipts, thank-yous)
Send updates about our programs and impact, where you have subscribed, donated, or enquired with us
Comply with our legal, financial, and DGR (Deductible Gift Recipient) reporting obligations
- Sharing of Your Information
We do not sell, rent, or share your personal information with any third party for their own marketing purposes.
Your information is only shared with the service providers listed above (GiveNow, Xero, and EmailOctopus), strictly to the extent needed for them to process donations, manage financial records, or deliver our email communications on our behalf. We do not pass your data on to any other business or organisation.
We may disclose information where required by law (for example, to the Australian Taxation Office or in response to a valid legal request).
- Data Storage and Security
Your personal information is stored within the secure systems of GiveNow, Xero, and EmailOctopus. These providers apply their own security measures to protect your data, including encryption of payment details. We take reasonable steps to ensure any information we access directly is kept secure and is only accessible to authorised personnel of Wide-Eyed Wonder Ltd.
Some of these providers may store or process data outside Australia. Each provider’s own privacy policy contains further detail on their data storage locations and safeguards.
- Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, accounting, tax, and DGR reporting obligations. Donation records are retained for the period required by law. You may ask us to delete other information at any time, subject to any legal requirement that we retain certain records.
- Access, Correction, and Opting Out
You have the right to:
Ask what personal information we hold about you
Ask us to correct any inaccurate information
Ask us to delete your information (subject to our legal retention obligations)
Unsubscribe from marketing emails at any time, using the unsubscribe link in any email we send, or by contacting us directly
To make any of these requests, contact us using the details below.
- Cookies and Website Analytics
Our website may use cookies or similar technologies to understand how visitors use the site and to improve your browsing experience. You can control or disable cookies through your browser settings.
- Children’s Privacy
Our work brings live performing arts to disadvantaged children. We do not knowingly collect personal information directly from children. Where our programs involve information about child participants (such as through partner schools or community organisations), this is collected and handled only for the purpose of running our programs safely, and with the same care as all other personal information under this policy.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on this page, with the “last updated” date shown at the top.
- Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Wide-Eyed Wonder Ltd
ABN [ABN 47 651 717 083]
Email: Contact Us
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.